Terms & Conditions

Detailed description of goods and/or services
Freight Factory is a business in the import & export industry.
Delivery policy
Subject to availability and receipt of payment, requests will be processed within 12 days and delivery confirmed by way of agreement (for eg booking number / booking voucher etc). Must mention the use of courier and/or postal services and associated costs, if applicable.
Export restriction (Optional) The offering on this website is available to South African clients only
Return and Refunds policy
The provision of goods and services by Freight Factory is subject to availability. In cases of unavailability, Freight Factory will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15 % administration fee. Damaged goods and Second Hand goods, although every care has been taken to make sure products are in working order, the guarantee will still apply.
Customer privacy policy Freight Factory shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:


Payment options accepted Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Freight Factory bank account, the details of which will be provided on request
Credit card acquiring and security Credit card transactions will be acquired for Freight Factory via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Freight Factory separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currencyThe merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility Freight Factory takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile This website is governed by the laws of South Africa and Freight Factory chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation Freight Factory may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information This website is run by Freight Factory(sole trader) based in South Africa.
Freight Factory contact details

Support : info@freightfactory.co.za